An appreciation for customer experience design: vehicles

When I was a kid, I would sit on the bus and look at every car around me in order to identify them all. I started becoming very passionate about cars, and wanted to talk about them to anyone who would listen. I wanted to become a mechanic. Well, that desire passed, but I stillContinue reading “An appreciation for customer experience design: vehicles”

2020’s over – What did I learn?

This year has changed how a lot of us operate: Jobs: People lost them or had to deal with the new reality of lower revenue, and/or working remotely. Connection: People who thrive on connecting with other people have been experiencing a dark time. Hugs for loved ones go from being Home: now became the placeContinue reading “2020’s over – What did I learn?”

Self-Compassion and its parallels with the Agile Manifesto

In this profession, I believe there are many people who believe that being “mentally tough” is all about holding yourself accountable and seeing results. It’s interesting because, I don’t think many people have really read the principles behind the Agile Manifesto and understood what they mean – and that some of the compassion that theyContinue reading “Self-Compassion and its parallels with the Agile Manifesto”

“Revisiting” my alma mater

For the Bentley University CIS Sandbox 10 year anniversary, I was invited back with Nick Hentschel to give a virtual talk a little bit about what we do in our day-to-day – and how we’ve been trying to solve the scale problems associated with selling furniture online. Thanks to Mark Frydenberg for inviting us, givingContinue reading ““Revisiting” my alma mater”